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2026-02-17 18:56:49 -

Friendly Fraud Prevention: What Every Business Needs to Know

I’ve audited chargeback data for e-commerce teams who assumed their dispute rates were a logistics problem. In most cases, over half the chargebacks came from verified customers who received their orders. That’s friendly fraud, and it costs merchants more than stolen card fraud in most verticals. This post covers what friendly fraud is, how it differs from chargeback fraud, what the...

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